Privacy Policy

1. Information We Collect

a) Registration Information:

• Name and surname

• Email address or phone number

• Password (stored as a secure hash)

• Professional type (optional)

b) Usage Information:

• Questions and cases submitted

• Documents uploaded for analysis

• Activity logs (login times, pages visited)

• User settings and preferences

c) Technical Information:

• IP address

• Browser type and operating system

• Essential cookies for site functionality

2. How We Use Your Information

Your information is used solely for:

• Providing and improving Ayin Hoosh services

• Personalizing your user experience

• Sending important notifications (deadlines, law changes)

• Technical support and troubleshooting

• Improving AI models (using anonymized data)

• Complying with legal requirements

3. Information Sharing

We do not sell your personal information to any third party. In limited cases, information may be transferred to:

• Service providers (such as ZarinPal payment processor) under confidentiality agreements

• When required by law or court order

• In the event of a company merger or acquisition, with prior notice to you

4. Data Storage and Security

Your data security is our priority:

• TLS 1.3 encryption for all communications

• AES-256 encryption for storage

• Two-factor authentication (optional)

• Regular security audits

• Employee access limited to job requirements

• Data stored on servers within Iran

5. Data Retention

• Account information: Until deleted by the user

• Cases and conversations: Until deleted by user or 3 years after last activity

• Technical logs: Maximum 1 year

• Payment information: Per legal/tax requirements (10 years)

6. Your Rights

As a user, you have the right to:

• Access: Request a complete copy of stored information

• Correction: Fix inaccurate information

• Deletion: Request complete erasure of your data

• Restriction: Limit how your data is processed

• Portability: Receive your data in a readable format (JSON/CSV)

To exercise these rights, contact privacy@vakeil.ai

7. Cookies

Ayin Hoosh uses essential cookies for functionality:

• Authentication cookies (session)

• Language and theme settings

• CSRF tokens for security

We do not use advertising or tracking cookies.

8. Policy Changes

For significant changes, you will be notified via email or platform notification. The date of the last update is always displayed at the top of this page.